Who we are
ameriCARE Central Orange County ("ameriCARE," "we," "us," or "our") is a non-medical home care agency serving seniors and families across Central Orange County, California. Our website address is https://americare.careservicepages.com.
We are committed to protecting your privacy and safeguarding the personal information you share with us when you call, submit a form, or browse this site.
Information we collect
We may collect personal information when you interact with our website, our services, or our communications, including but not limited to:
- Name
- Email address
- Phone number
- IP address
- Browser type and user-agent details
- Anything you submit through a form or request
When you request a free in-home assessment or apply for caregiver work, we collect the details you enter on that form along with basic page context such as the URL you submitted from and the date and time of submission.
Phone numbers and text messaging
If you provide your phone number through our website or a related form, you expressly consent to receive SMS and MMS communications from ameriCARE, which may include:
- Messages about your care request or service
- Account and scheduling notifications
- Visit and assessment reminders
- Operational or transactional updates
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us directly at (714) 782-5886. We do not sell or share phone numbers with third parties for marketing purposes.
How we use your information
We use the information we collect to:
- Provide and operate our home care services
- Respond to inquiries, assessment requests, and support questions
- Review and process caregiver applications
- Deliver the SMS, email, or phone communications you opted into
- Improve website functionality and user experience
- Maintain security, prevent fraud, and comply with legal obligations
Embedded content from other websites
Pages on this site may include embedded content such as videos, images, maps, or reviews. Embedded content behaves exactly as if you had visited that other website directly.
Those third party sites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with their content, including tracking your interaction if you have an account and are logged in to that site.
Data retention
- Form submissions and their metadata are retained so we can follow up on your request and keep a record of the conversation.
- Registered user information is stored in the user profile and may be edited or deleted by that user at any time, except the username.
- Administrators can view and edit this information for site management purposes.
Your rights
You have the right to:
- Request a copy of the personal data we hold about you
- Request correction or deletion of your personal data
- Withdraw consent for communications at any time
Some data may be retained for administrative, legal, or security reasons. To exercise any of these rights, contact us using the details below.
Where your data is sent
Form submissions may be processed through automated spam detection services. SMS, email, and call data may be processed through compliant communication service providers strictly for delivery and operational purposes.
Security
We use reasonable administrative, technical, and physical safeguards to protect the information you share with us. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we limit access to personal information to the staff who need it to do their work.
Contact us
If you have questions about this Privacy Policy or our data practices, or you want to request a copy or deletion of your information, reach out any time.
Fullerton, CA 92831